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Refund and Dispute Policy

1. Refund Policy

1.1 Scope of Application

  • This policy applies to consumers who purchase products or services on this website.
  • The scope includes, but is not limited to, product quality issues, order errors, delivery problems, and other situations that meet the refund criteria.

1.2 Refund Conditions

  • Product Quality Issues:

    If the received product has quality defects, is damaged, or does not match its description, a refund or exchange can be requested upon confirmation.

  • Order Errors:

    If an order error occurs due to system or staff mistakes, a full or partial refund can be requested after verification.

  • Delivery Problems:

    If there are logistics issues such as delivery delays or damage, and these are verified, a refund or re-shipment can be requested.

  • Other Situations:

    For consumers who proactively request a refund, the following conditions must be met:
    • The product must be unused and unopened (except for special items such as personalized or customized products).
    • The refund request must be submitted within 7 days from the date of receipt.

1.3 Refund Fees

  • If the refund is due to product quality issues or order errors, the return shipping fee will be borne by this website.
  • If the refund is requested due to consumer reasons (e.g., product dissatisfaction, incorrect size), the return shipping fee will be borne by the consumer, and some third-party payment platforms may charge corresponding handling fees.

2. Dispute Resolution

2.1 Negotiated Resolution

  • If a consumer has any dispute regarding an order, product, or refund process, it is recommended to first contact customer service and explain the issue in detail.
  • Both parties should, in good faith and with a spirit of cooperation, work to resolve the dispute as quickly as possible.

2.2 Complaint Channels

  • Consumers may submit complaints through the following channels:

    • Online customer service or telephone customer service
    • Email: support@umigate.com
    • The complaint and suggestions section on the website
  • This website commits to responding to complaints within 5 business days from the date of receipt and to handling the matter within a reasonable time frame.

3. Miscellaneous

  • Policy Updates:

    This Refund and Dispute Policy may be revised based on actual operational needs. The updated policy will be announced on the website bulletin board and will take effect from the date of announcement.

  • Special Note:

    For certain special products (e.g., customized products, fresh products, etc.), parts of this policy may not apply. Specific details are subject to the product page description.
Last updated: March 2025