Return Policy and Refund Process

I. Scope

1. This policy applies to all consumers who purchase products on this website.
2. It covers returns and refunds for issues such as quality problems, discrepancies with the product description, delivery errors, etc.; or refund requests based on personal reasons provided the conditions are met.

II. Refund Application Conditions

1. Quality Issues or Discrepancies with Description:

   • Please contact customer service within 7 days of receiving the product (holidays included) and provide relevant evidence (such as photos, videos, etc.).
   • Once verified, the consumer is entitled to request a full refund or an exchange.

2. Refunds Due to Personal Reasons:

   • The product must be in brand-new condition, unused, and unopened (with the exception of special items, such as underwear, customized products, etc.; please refer to the specific product details).
   • Please submit your refund application within 7 days of receiving the product, ensuring that the product packaging and all accompanying accessories, gifts, invoices, etc. are intact.

3. Special Circumstances:

   • Customized, promotional, limited edition, or special-priced items may not support returns or exchanges. Please refer to the product details page for specific information.
   • In the event of delivery errors or missing items, consumers may apply for a replacement shipment or a refund.

III. Refund Application Process

1. Email Application:

   • Send your refund application to our customer service email support@umigate.com with the subject line "Refund Application – [Your Name or Order Number]".
   • The email should include a detailed description of the refund reason and attach any relevant proof (such as photos, videos, etc.).

2. Customer Service Review:

   • Our customer service team will review your refund application within 1-2 working days.
   • Upon approval, we will notify you via email with the return address, return number, and further instructions; if the application is not approved, we will explain the reasons and offer suggestions via email.

3. Returning the Product:

   • Please return the product (including all accessories, gifts, and invoices) in its complete packaging according to the instructions provided by customer service.
   • It is recommended to use a courier service with tracking capabilities and to keep the tracking number for reference.

4. Product Inspection and Refund Processing:

   • Once the returned product is received, our warehouse will inspect it within 3-5 working days.
   • If the inspection is satisfactory, we will immediately process the refund, and the amount will be returned to your original payment account (the exact time will depend on the bank's processing).
   • Should any issues be found during the inspection, we will contact you via email to negotiate a solution.

IV. Important Notes

• • Return Shipping Costs:

  • For returns due to quality issues, discrepancies with the product description, or delivery errors, the shipping cost will be borne by this website; for refunds based on personal reasons, the shipping cost will be borne by the consumer.

• • Handling of Special Products:

  • Please carefully read the specific return and exchange instructions in the product details before purchasing, as items such as customized, pre-sale, or fragile goods may not be eligible for return or exchange.

• • After-Sales Service:

  • If you have any questions during the refund application process, please contact us via email, and we will be happy to assist you.

V. Additional Provisions

• This Return Policy and Refund Process becomes effective upon publication and applies to all relevant orders.
• Any modifications to this policy will be announced in advance on the homepage or on related pages, without further notice.